Here at we believe in 100% customer service and endeavor to please all customers. We do our best to take care of our valuable customers as always. You do not have to worry when a problem arises with the transaction. We protect you with the buyer protection policy of You will receive a full refund. If your order is eligible for certain criteria, such as if you receive a distinct product or did not receive the product at all.

If you request to be eligible for a refund under the Buyer Protection policy Buyer Protection Policy Gives you the right to a full refund of the purchase price plus the original shipping cost you paid (if any). We use it at our sole discretion to decide that your claim is eligible for protection policy. Buyer or not, the original decision of Considered final but you may be able to appeal against the decision. If you have new or interesting information that is not available while being considered, or you believe that an error has occurred in the decision-making process.

Important: You need to return the product to the seller or other person that we specified as part of handling your claim. Buyer Protection Policy In the unlikely event occasion of any item that you have bought or purchased is ruined or damaged or incorrect. Then you may return your product. To be eligible for a refund, the product must be returned to in a resalable & unused condition. The item must be in the original packaging and returned with any accessories or gifts within seven days from the day you received the items.


Buyer Protection Policy may be enforced when you encounter these specific problems with the transaction:

• You do not receive the product from the seller. (Called the demand "In case of not receiving the product") or

• You have received the product, but the product is not the product you ordered (Called the demand "In case the product is different from the product clearly stated")


Claims for not receiving the product

Your claim will not be eligible for a refund under the Buyer Protection Policy. For claims for not receiving products if:

• You go to pick up the product yourself. Or arrange to receive the product on your behalf

• Have proof of delivery or proof that the recipient has received the product Even if you claim that you did not receive the product


Claims for products that are different from stated

Products may be considered different from those specified if:

• The product is different from the seller's product description in terms of materials.

• You have received a completely different product from the one purchased.

• Describes the condition of the product as being distorted from reality, such as the product being described as "new" but the product has already been used.

• The product is advertised as genuine. But not genuine (i.e. counterfeit).

• Products lacking important parts or features and those facts that are not disclosed in the description of the product when you make a purchase.

• You purchase a certain number of products. But not receiving all products.

• The product is severely damaged during delivery.

• The product cannot be used in the received condition. And did not reveal to you.


Returnable Items

For returned/refunded or exchanged of items can be able within seven days of receiving must follow the criteria as below:


1. Faulty items damaged/broken or stained upon arrival.


2. Items received in the erroneous or incorrect of size/color.


3. Unwashed, unworn, and unused item (s) that have damaged or ruined within seven days of receiving.



Products cannot be considered different from those specified if:

• The product is similar to the product description of the seller in terms of materials.

• The seller correctly reports the defect of the product in the description of the product.

• The product details are accurately explained but you do not want the product after receiving it.

• The product details are accurately explained but not what you expected.

• The product has minor scratches and is described as "used".


Non-Returnable Items

For returns in the accompany that we must refuse are the following conditions:


1. Items outside the seven days warranty timeframe.


2. Washed, worn, used, or misused items.


3. Items under the following categories: Swimwear, Underwear, Lingerie, and Earrings. Included by the warranty for sanitation hygiene reasons, these items will not be covered with the criteria of returnable items.


Sizing issues


In the apparel industry, there are slight size differences between brands and manufacturers. For the size chart and size conversion chart on the product, it is needly important that you need to check before purchasing the ordered items.


If we have shipped you the wrong size by mistake, we will either refund you in full or send you an item with an alternative size (if applicable).


If you choose the wrong size, we will offer an exchange or refund for you, but please note that shipping costs to return the items are at your expense.


You must contact us to arrange a refund. Returned items will not be accepted without Return Merchandise Authorization.


Validity for Exchange

You may exchange your item within seven days from the date you received your order. The items that you have exchanged will be the same as your purchased before returned or equal or lower value from the same merchant that you have purchased items from.

Final sale items, including promotional items or items purchased using coupons, are not eligible for refunds or exchange.


Exchange Process

To exchange your item(s), please send an email to to specify the reason for your request.

We will review your request and will send you a case number and Exchange Form once authorized. This Exchange Form will contain the shipping address to deliver your item for exchange.

Please ensure to include your original order number and case number on the Exchange Form, in variously, or otherwise, there may be delays in processing your return.

Once we receive your item, it will be processed within seven business days moreover we will notify you via email once it has completely been processed.




Shipping Fees for Exchange

You will have to responsible for the shipping cost (and other miscellaneous fees) as you send your item back to us for exchange. We will cover to responsible for the cost of shipping the replacement item to you.

Return packages are the customer’s responsibility until we receive them. We recommend that you take the necessary precautions by using registered and traceable services when returning the package of your item to us.

We will send you an email once your return is received and inspected, to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If it’s approved, then your refund will be processed, and the credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, depending on your card issuer’s policies.


Other Terms

Thai2door reserves the right to make the final decision on all exchange cases. If you have any further questions, feel free to contact us at